We are aware that most of us don't care reading 20 pages legal documents in order to understand who are you dealing with, under which conditions, before you start doing business. For this reason we made a simple bullet-list to get to know each other and make sure you understand terms and conditions, how they affect you, and how they are applied in practice. We still encourage you to read full legal version if you would like to be 100% sure you fully understand business model, our obligations and your obligations.
CS Networks is dedicated to provide high grade services above industry standards. Keeping that in mind, we base our business terms on fair-play, doing business as gentlemans.
What we do with collected data
We strictly use collected data to provide you with the products and services requested. We take security and data protection very seriously. For this reason, we employ a highly recognised security expert with experience in hacking and fraud-discovery especially in telecommunication industry to ensure everything is well encrypted and secured from eavesdropping. We never share your personal informations with third party. We don't keep informations such as your credit card details. Instead, we forward them to bank payment processor in encrypted form. We will never disclose any of your data, unless, obliged by law to do so. Our system does not store your message content for 10 minutes, after which period is permanently deleted, unless it has been discovered by a random check that violation occurred - in which case you will be informed about the same. Other data, such as timestamps, senders and recipients we are obliged to store, are kept offsite in order to prevent data leak.
You may use services provided by CS Networks for any purpose, as long as you are complying with the local regulations of your country and follow the good business ethics. However, no matter if regulated or not, we do not allow spam messages, fraudulent messages, hate-speech messages,including but not only fascism, racism, religious fanaticism and similar, abusive or any other content that can make harmful consequences to any individual or legal entity. Note that extreme cases such as child pornography will be reported to authorities as a part of our corporate responsibility.
Service Level Agreement
CS Networks hosts a complicated network connected to large amount of nodes in order to achieve truly global coverage with more then 800 mobile operators worldwide. As a provider of mobile security services and products, we always aim to keep our network redundant. Instead of promising SLA plans and similar, we are proud to appoint that we did not experienced a single system failure since we launched services. Due to complexity of the system, however, we can't guarantee for all our partners and operators. For this reason, we always aim to keep multiple connections toward each operator in order to be able to re-route your traffic in case of problem. Moreover, we don't wait for your complaints. Instead, our system is constantly monitored by trained persons with the goal to resolve all possible problems without even being noticed by our customers.
Money Back / Refund Policy
It is actually very simple. Our services are realized on Prepay / Top-Up solution. If, for any reason / at any time you decide to stop using our services, we will return your unused credit balance upon your request. There is no time limits or similar. Simply, your money on your account is yours until you spend it. If there is a problem on our system causing service degradation and / or you are getting charged incorrectly due to our fault, we will refund spent credits to your account. However, credits spent due to mistakes in programming on your end / or operator side are not applicable for a refund as long as we are charged for messages in question. If you are having concern about integration, feel free to contact support team. We are able to provide you with sandbox where you can test your system without being charged for. Note that in case of refund, any transaction fees such as bank transfer fee will be deducted from the refund amount.
You may buy your credits via Credit Card, PayPal or Bank Transfer. In order to prevent fraudulent payments, each transaction is verified by person, and it may take from couple of minutes up to couple of hours for your balance to update. We don't take any money from you until transaction is confirmed. In very rare specific cases, we may give you a call to registered business phone number in order to confirm authorization especially for large payments above EUR 5.000. WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY 3RD PARTIES.
Charging Balance, Reporting Problems
If you send single or more messages via any interface of our platform, at the end of the day, 00:10 AM, we will send accounting balance analysis to your email address, containing Operator, Count of messages, price per message charged and sum of charges for each operator. Analysis will also contain your balance, and how much you have spent previous day. It is your obligations to check balance reports regularly, and inform us in case of any problems you may find. After 24 hours (excluding weekends, public holidays and non-working days), balance will be closed as final if no problems are reported.
Price changed, Updates and Coverage Modifications
Pricing is subjected to change at anytime due to market oscillation. You are required to ether:
a) Regularly Check pricing and coverage section on your account control panel.
b) Integrate CS Networks Pricing API in order to have updated pricing and coverage details anytime.
c) Activate email alerts whenever there is a pricing or coverage change under your account balance settings.
Support and Corporate Culture
Well, you may get surprised with service quality and start thinking our support team works for a commission. No, they don't. We pick most passionate persons to employ and make sure they are happy with what they do. Our organization does not include strict hierarchy. We encourage everyone to fully understand the whole logic behind the process, criticize and propose solutions. Simply as that, the chief person is a person with the solution :) As a part of our corporate mission, we also strongly encourage Open Source community. Our system is based on open source solutions, and we are always ready to support and contribute to community. Yes, it means you can get a discount as well as support for your open source project.
Now all that seems ideal, but in today environment it is just not enough to prevent from violation attempts. In order to protect from those, we also have one of those long tldr versions here.